Trash, archive and deleting
Last updated November 10, 2026
Nothing you delete disappears straight away. Open Trash at the bottom of the sidebar to see it all.
Trash
Subscribers, newsletters, emails, tags, segments, snippets, email groups and automations go to Trash first when you delete them.
- Each item stays for 30 days, then goes for good. Trash shows the date for each one.
- Press Restore to bring an item back as it was.
- An automation in Trash stops. Restoring it brings it back turned off.
- A segment in Trash matches nobody until you restore it.
- Owners and admins can delete an item permanently before the 30 days are up.
Before you delete something that's in use, such as a tag an automation relies on, we show you what depends on it.
Archive
Archiving hides something without deleting it. Archived items never expire. Find them under the Archived tab in Trash, and restore them at any time.
We archive some subscribers for you: anyone who hard bounces, reports spam or has an Invalid address is archived 30 days later. We tell you in the app and by email.
Deleting a newsletter
- A newsletter with a trial or a paid plan still running can't be deleted. Cancel its plan in Settings, Billing first. See Plans and pricing.
- Your only newsletter can't be deleted.
- Moving a newsletter to Trash emails the account owner a link. Nothing moves until they press the button in that email.
When a newsletter's plan ends, we archive it rather than delete it. Its page and emails stay online with an offline notice until you restart its plan.
Deleting your workspace
Only the owner can delete the workspace, from Settings, General. You confirm by typing its name and pressing a link we email you. We offer you an export of your list first.
The workspace then waits 30 days before it's deleted. During that time nothing sends, your pages are offline, and the owner can restore everything as it was.
When a subscriber asks to be deleted
A subscriber can delete their own account and data at any time. That skips Trash and can't be undone. If a subscriber asks you directly, you can delete them even if you emailed them recently. See Account limits.