Terms of service

These terms apply to everyone who uses Noosletter: publishers who run newsletters, their team members, and readers. By using Noosletter you agree to them.

Who we are

Noosletter is a newsletter platform at noosletter.com, built, designed, hosted, sent and supported in England. Our full company name and registered address will be published on this page.

Your account

• Give accurate details and keep your sign-in secure. You are responsible for what happens in your account.
• You can invite as many team members as you like. Each has a role: owner, admin, editor or viewer. The owner is responsible for their team's use of Noosletter.
• One public handle per account. If you change it, your old links redirect and the old handle stays reserved for you.

Plans and pricing

• Noosletter is priced per newsletter: Basic is $29 a month and Pro is $99 a month, in US dollars. There is no free plan.
• Each newsletter starts with a 30-day free trial of Pro. A card is needed to start your first one. You can switch it to Basic at any time during the trial, and nothing is charged until the trial ends.
• Subscribers and sending are unlimited on both plans. Deliverability limits still apply: a daily sending limit that rises over a new account's first 30 days, and 500 emails a day while an account is restricted.
• There are no per-seat charges.
• Upgrading a newsletter to Pro is charged straight away, prorated. Switching to Basic, archiving or deleting a newsletter takes effect at your next renewal; see the refund policy.

Only email people who agreed

This is the most important rule.

• Only add people who have agreed to hear from you. When you import or add subscribers, you confirm the basis on which they agreed.
• Don't use bought, rented or scraped lists.
• People who sign up on the web are subscribed only after they confirm by email.
• Every marketing email includes an unsubscribe link, a "Manage my profile" link and your postal address. Don't remove or hide them.
• Unsubscribes, bounces and complaints are honored automatically. Don't try to email those people again another way.
• New accounts start with a daily sending limit. If bounce or complaint rates get too high, sending is restricted or suspended to protect everyone's delivery.

What you can publish

You own what you write. You give us permission to store, send and display it so that Noosletter can work: in emails, on your public pages, and in the directory, recommendations and leaderboard where your newsletter takes part.

You must not publish or send:

• anything illegal, including terrorist content, child sexual abuse material, and extreme pornography
• fraud, scams or phishing
• hate speech, harassment or threats
• malware, or links meant to harm people's devices or accounts
• content that infringes someone else's copyright, trade mark or privacy
• anything pretending to be someone you're not

We remove illegal content when we find it or when it's reported to us.

Public pages

Your profile lives at noosletter.com/@handle, with a web archive of your emails. Each email's page can be public, unlisted (anyone with its link can read it) or private (only you and the people you choose). Public pages appear in search results once they meet our quality checks, and you can choose whether a public email is listed on your profile.

You can gate a page. A soft gate asks readers to subscribe but lets them close it. A hard gate shows the title and opening, then asks readers to subscribe to read the rest. A level unlock asks readers to reach an access level you choose.

Comments and likes

• Readers must sign in to comment, and comments are public. Likes are shown only as a total.
• A comment is its writer's responsibility.
• Publishers can hide or delete comments on their pages, block a reader and turn comments off.
• We can remove comments that break these terms.

Growth features

• Recommendations are chosen automatically from public newsletters in the same category. You can block a newsletter, and blocks work both ways.
• The directory at noosletter.com/topics and the leaderboard list public newsletters that meet our quality checks. You can opt out of the leaderboard, or make a newsletter private to leave every discovery page.
• Send streaks, rankings and referrals come with no rewards. We can withdraw a ranking or listing.

The Powered by Noosletter badge

Every email and public page carries a small "Powered by Noosletter" badge. On Pro, you can hide it.

Readers

Readers can subscribe, read, like, comment and manage their subscriptions at noosletter.com. Reading needs no account. You must be at least 16 to have a reader account.

Reporting and moderation

Anyone can report a public page, directory listing or comment using the report link on it, without an account.

We review reports. To deal with content or accounts that break these terms, we can:

• stop a page appearing in search results
• take a page down
• suspend an account's public pages
• remove a newsletter from the directory, recommendations and leaderboard
• restrict or suspend sending
• close an account

We record every moderation action. How quickly we respond to reports, and how to appeal a decision, will be set out here.

Ending your use

You can stop using Noosletter at any time. We can suspend or close accounts that break these terms, especially for spam or illegal content.

Our responsibilities

We work to keep Noosletter running, secure and delivering your email. Our full responsibilities, and their limits, will be set out here.

The law that applies

The law that governs these terms, and where disputes can be heard, will be set out here.

Changes to these terms

When we change these terms, we'll update the date at the top of this page.

Contact

Questions about these terms: hello@noosletter.com. How we handle personal data is covered in our privacy policy.